Shipping Policy
1. Applicability
This Shipping Policy applies to all orders placed through our platform for delivery to destinations outside the country of origin. By placing an order, you agree to the terms and conditions outlined herein.
2. Delivery Destinations
We ship to most countries and regions worldwide. However, there may be restrictions on certain destinations due to legal, regulatory, or logistical reasons. If your location is unavailable for shipping, you will be notified during the checkout process.
3. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Processing time may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will notify you promptly if there is a significant delay in processing your order.
4. Shipping Time
Shipping time varies depending on the destination country/region and the shipping method selected. Estimated shipping times are provided during checkout, but please note that these are approximate and not guaranteed. Factors such as customs clearance, weather conditions, and local postal services may affect the actual delivery time. Generally, international shipping can take anywhere from 7 to 30 business days.
5. Shipping Costs
Shipping costs are calculated based on the destination, package weight, dimensions, and the selected shipping method. The exact shipping cost will be displayed during the checkout process before you confirm your order. We may offer free shipping promotions from time to time, which will be subject to specific terms and conditions.
6. Tracking Information
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment on the relevant courier’s website. Please allow 1-2 business days for the tracking information to be updated.
7. Customs and Duties
International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We are not responsible for any delays caused by customs clearance procedures. It is recommended that you check with your local customs office for information on applicable duties and taxes before placing your order.
8. Delivery Issues
- Undelivered Packages: If your package is marked as delivered but you have not received it, please contact your local postal service or courier first. If you are unable to resolve the issue, please contact our customer service within 14 days of the estimated delivery date.
- Damaged Packages: If your package arrives damaged, please notify us immediately and provide photos of the damaged package and items. We will assist you in resolving the issue based on the circumstances.
- Incorrect Address: If you provide an incorrect or incomplete address, resulting in delivery delays or non-delivery, you may be responsible for additional shipping costs. Please double-check your shipping address before confirming your order.
9. Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our platform. We recommend that you review this policy periodically for updates.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at [customer service email].